Call to Care: The impact of 24-hour post-discharge telephone follow-up in the treatment of surgical daycare patients
Shay-Anne Daniels, Amanda Kelly, M.Sc., Deborah Bachand, R.N., B.A., Elizabeth Simeoni, R.N., Christine Hall, M.D., M.Sc., F.R.C.P.C., Scott M. Hofer, Ph.D., Allen Hayashi, M.D., M.Sc., F.R.C.S.C. (January 2016)
Patient satisfaction and effective management of post-operative complaints are important factors in determining the success of outpatient surgery programs.
In September 2013 a 24-hour post-discharge telephone follow-up (TFU) call, was initiated by surgical day care nurses at the Royal Jubilee Hospital in Victoria, B.C. The study group was contacted to evaluate the effectiveness of the TFU in identifying and addressing post-operative complaints and determining the level of satisfaction with discharge instructions and care. Read more