Webinar: Process Mapping

Whether you are trying to map a patient journey, diagnostic pathway, or other process, process mapping can help you to look for opportunities for improvement by visualising the complete process and identifying points of for improvement. It can capture the reality of a process and identify duplication, variation, and unnecessary steps. It also sparks good ideas and helps a team to know where to start to make improvements that will have the biggest impact for patients and staff. It is a great way of revealing the complete process – rarely does a single healthcare worker know all the processes / people involved in the patient journey.

This webinar, presented on May 20, 2015, focused on developing and analyzing a process map to identify and prioritize opportunities for improvement. We hope that you will take away some new ideas for how to support your work in the ERAS initiative!


Chantelle joined the BC Patient Safety and Quality Council in November 2013 as Leader for Capability Development. She works with the Council staff to develop, deliver, and provide leadership to the BCPSQC educational programs, workshops, and events. Her interests lie with developing engaging and effective educational programs and resources to support the provision of quality care. Chantelle completed her Bachelor of Nursing at the University of Calgary and has worked as a Registered Nurse in a variety of clinical areas throughout British Columbia. She completed her Masters of Science in Nursing with a focus in education at the University of British Columbia-Okanagan. She is also a certified Green Belt in Lean Healthcare.

Ben joined the Council in April 2014 as a Quality Leader in Clinical Improvement. He supports a variety of initiatives including Clinical Care Management and CLeAR (Call for Less Antipsychotics in Residential Care), as well as being a faculty member for the Quality Academy. Ben holds a Master of Health Administration from Dalhousie University. He has always been passionate about numbers and has a specific interest in helping turn data into knowledge to support quality improvement initiatives.

Sponsored by the Specialist Services Committee

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